How to calculate Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) and understand the difference between the two metrics.
Read More →
Churn, the rate at which customers leave your service, can make or break a subscription model. Often, there's a tendency for businesses to become overly concerned with identifying every possible factor this is correlated with subscriber churn. However, my experience suggests that a model focusing on just three key factors can be highly effective in predicting subscription churn.
Read More →
In this video, I'll explain the difference between Bookings ACV and ARR and how to use them to answer critical SaaS investor questions.
Read More →